Got a question? We've got the answer!

Here are some of the questions we're often asked by our Members. If you don't find the answer you're looking for here, give the Membership Services team a call on 01242 714321 or email info@eauc.org.uk.

The FAQs are broken into five key sections. Simply click on a question below to be taken to the answer:

Updating your personal details

1. How do I get a log on for the EAUC website?
2. I’ve forgotten my password – how do I get a new one?
3. How do I change my password?
4. How do I change/update my personal details?

 
General Membership queries

5. How do I join the EAUC and how much does it cost?
6. How do I add someone to the Contact List?
7. What is a Key Contact and how do I find out who they are?
8. What is the Finance Contact’s responsibility?
9. What is the Authorised Signatory’s responsibility?
10. What can I do as a Standard Contact?
11. How do I renew our Membership?
12. What do we do if our Membership has expired?
13. I’ve lost my invoice - how do I get a copy?
14. What do I get for our Membership fee?

Educational Membership

15. What regular communications do I receive from the EAUC with my Membership?
16. How can I submit an item to be included?
17. What is a Regional Group?
18. How can I apply to fill a vacant Regional Convenor position?
19. What are Communities of Practice?
20. How can I keep up to date on the latest legislation?
21. I have a job I’d like to advertise – can the EAUC help?
22. How can I contact other EAUC Educational Members?
23. How can I receive personalised information which relates to my area of interest?
24. As an Educational Member, how can I get more involved in the EAUC and take a more active role?
 

Company Membership

25. What are the various packages you offer for Company Membership?
26. Why do I need to complete a sustainability questionnaire?
27. How do I upgrade my Company Membership package?
28. How can I advertise the fact that I’m an EAUC Member?
29. How can I get insight on what are the hot topics for Educational Members?
30. How do I get listed on the Green Directory?
31. How can I advertise in your Member communications eg earth, enews, website?
32. I’m looking to develop my knowledge of the sector – how can the EAUC help?
 

Website queries

33. I'm having problems with your website.

Updating your personal details

1. How do I get a log on for the EAUC website?

Your organisation must be Member of the EAUC before you can get a log on as a Member Contact so first check whether your organisation is already a Member of the EAUC. Please follow the simple steps below:

• The Educational Members list can be found here, simply click on the dropdown list for a list of Member institutions. When you find your institution click on it and click ‘Go’ to find out if it has current membership then fill in your details, click ‘Send’ and you will soon receive an activation email with your username and password.

• The Company Members list can be found here. Once you have found your company, send an email to info@eauc.org.uk with your title, first and last name, email address and job title or call 01242 714321. You will soon receive an activation email with your username and password.

• Non-members who want to attend an EAUC event or purchase from our Shop can create a Shopper Account by going to the ‘Shop’ tab. This will allow you to book yourself onto an event at the Non-member rate only.

• If you’re not already an EAUC Member and would like join us, contact us on 01242 714321 or info@eauc.org.uk. We look forward to welcoming you to the EAUC!


2. I’ve forgotten my password – how do I get a new one?

Don’t panic! Simply click on ‘forgotten password’. You’ll then be asked to type in your email address and your password will be reset and emailed to you immediately.

3. How do I change my password?

Log in with your old password then click the ‘My EAUC’ tab followed by ‘change password’ (left hand side of the page). Passwords have to be a minimum of 6 characters and we recommend you use a combination of letters (upper and lower case) and digits.

4. How do I change/update my personal details?

Log in and click the ‘My EAUC’ tab followed by ‘edit profile’ which is on the left hand side of the page. Remember to keep your personal details up-to-date, especially your interest areas as we use these to make sure you are informed about events and issues that are important to you.

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General Membership queries

5. How do I join the EAUC and how much does it cost?

EAUC Membership is for the whole organisation, whether you are an Educational Institution or a Company. To start your membership journey visit our Join page. Before you apply for Membership, please take time to read through the Membership information for your type of organisation and familiarise yourself with the full range of benefits of EAUC Membership.

• Educational Institution – to see which Educational Institutions are Members, click here and scroll through the dropdown list. Once you have found your institution you will be taken through the application process on line which will also show you the current prices for Educational Membership.
If your institution is not on the list, email info@eauc.org.uk or call 01242 714321.

• Company - to see which companies are already Members, click here. All Company Members have to pass our Sustainability Questionnaire to be considered for membership. To find out current prices for Company Membership and to apply, please contact Iain Boyd, EAUC Corporate Relationship Manager on 01242 714321, mobile 07795 061228 or email iboyd@eauc.org.uk.


6. How do I add someone to the Contact List?

Only the Key Contact for an organisation can add a new Member Contact. If you are the Key Contact then log in, click the ‘My EAUC’ tab and click ‘See All Contacts’ on the left hand side of the page. Scroll down to the bottom of the Contacts list and click ‘Add contact’.

If you cannot get hold of your Key Contact, simply email the new contact’s details (including their title, first name, last name, email address and job title) to info@eauc.org.uk or call 01242 714321. Once they’ve received an email confirming their username and password, they can log on immediately.

7. What is a Key Contact and how do I find out who they are?

A Key Contact is the main contact for the organisation and has the responsibility to allocate member contacts to the organisation and update the organisation’s details. To find out who is your Key Contact go to the ‘My EAUC’ tab and click ‘See All Contacts’ on the left hand side of the page. The Key Contact’s name will be at the top of the list and has the icon of a key beside their name.

8. What is the Finance Contact’s responsibility?

A Finance Contact is the main contact in your accounts department. The Finance Contact has the responsibility to pay the membership fees on behalf of the organisation.

9. What is the Authorised Signatory’s responsibility?

A Signatory is the appropriate senior manager of an organisation. The Signatory has the responsibility to agree to membership of the EAUC, and although not necessarily involved in the day to day management of the organisation's account, will be contacted in the event of the Key Contact's departure.

10. What can I do as a Standard Contact?

A Standard Contact has access to locked pages and all membership benefits but cannot add new Member Contacts for an organisation.

11. How do I renew our Membership?

Annual Membership renewal can be paid by cheque, BACS or online by credit/debit card. A renewal invoice is automatically issued to your organisation’s Finance Contact 2 months before membership expires, but you will also receive automatic system reminders as the renewal date approaches.
 

      Please note that we cannot take card payments over the phone.

When your organisation’s Annual Membership is due for renewal:

1. First of all log in and click the ‘My EAUC’ tab followed by ‘see all contacts’ on the left hand side of the page.
2. On the contact list page click the ‘renew’ button, top right.
3. On the ‘payment options’ page click your preferred method of payment.
4. On the ‘order address details’ page make any changes necessary before proceeding to the next step.
5. On the ‘order confirmation’ page tick the terms and conditions box before clicking ‘place order’.
6. If you have chosen to pay by card you will then be redirected to Worldpay to securely collect your payment details.
7. If paying by cheque a printable order form will be generated which you can post along with your payment.
8. If you request an invoice a printable order form will be generated for your records. You will then receive an invoice.

12. What do we do if our Membership has already expired?

If your Membership has expired you will not simply be able to log in and click ‘renew’ as outlined above. A renewal invoice will have been issued to the Financial Contact who can still pay by BACS or cheque as normal but if you wish to pay by card you will need to do the following:

1. Log in then click the ‘Shop’ tab followed by ‘Make a payment to the EAUC’.
2. Complete the ‘flexible payment’ information, including your invoice number if you have one, then click ‘add to basket’.
3. Check the details are correct then click ‘checkout’.
4. Follow steps 3 to 6 in Q 11. above.

13. I’ve lost my invoice - how do I get a copy?

If your original invoice has gone astray email finance@eauc.org.uk or call 01241 714321 to request a replacement which will be forwarded by email as soon as possible.

Our Membership certificate is out of date - how do I get a new one?
You can now do this online. Simply log in and click the ‘My EAUC’ tab followed by ‘download Membership certificate’ (left hand side of the page).

14. What do I get for our Membership fee?

Access the full list of benefits by Membership type below. Remember, beyond this list of benefits, EAUC Membership welcomes you into a community of people who are all here to support you.

• Educational Membership benefits
• Company Membership benefits

Find out more about what we do and who we are.
 
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Educational Membership

15. What regular communications do I receive from the EAUC with my Membership?

We create a range of engaging Member communications designed to keep you up to date with EAUC, sector and Member news and events. They're created with you at the heart, so get involved and tell us your stories.

earth - our newsletter is produced bi-monthly. It reflects on the activities of the EAUC itself, its members or issues that will have an impact on the Further and Higher Education sector. All Key Contact EAUC Members (based in the UK) automatically receive a printed copy of earth and we encourage you to pass it on! All Member Contacts receive an electronic copy.

Enews - our weekly email newsletter which reaches over 3,000 individual contacts. It provides a broad range of up to date information as well as news, events and reviews.

We also send many other emails on hot topics, upcoming events and your areas of interest.

16. How can I submit an item to be included?

All Members and partners are welcome to submit any articles with an environmental/sustainable development theme for possible publication in earth, enews and the latest news on the website. We'd love to hear from you! Articles can be scholarly, humorous or in any style you choose.

For earth, the maximum word limit is 250 words, although exceptional articles which are longer may be considered for publication at the editor's discretion. Review our earth publication deadlines here.  For Enews, simply submit a summary of your campaign materials eg press releases, logos, imagery and we’ll share it with all of our Members.

17. What is a Regional Group?

EAUC Regions are a group of EAUC Members united by geographical location and a desire to promote the cross-sector sharing of best practice. With growing numbers of EAUC Member institutions and individual contacts within them, it’s vital that the interests of all Members are voiced at both a regional and national level. For the Members themselves, having a ‘friend’ locally that understands the pressures specifically felt by that Region is powerful. Find my local Regional group and join.

18. How can I apply to fill a vacant Regional Convenor position?

There is no formal process for becoming a Regional Convenor. All we ask is that Convenors are enthusiastic and have the ability to unite a group. The more the Convenor puts into the group, the more the Region will benefit. The most important part of the role is commitment to the EAUC and its mission, the willingness to put time and effort into the role, excellent communication and interpersonal skills and a desire to learn new skills. Read more about Regional Convenors.

19. What are Communities of Practice?

To encourage more specialist learning and information sharing, we seek out and launch a range of Communities of Practice (COPs) to support focused and efficient networking. We currently have four COPs and have many more we’d like to develop over the coming years with our Members’ help.

Each COP has its own JISCmail group to enable the free flow of information and idea sharing and is driven forward by a passionate and knowledgeable Convenor. Although the groups are successful at communicating virtually, some own workshops and events. Find out more and join a Community of Practice.

20. How can I keep up to date on the latest legislation?

With the Government’s current interest in the environment and all things ‘green’, the legislation that affects the further and higher education sector is changing all the time. With this in mind, we have created a new section of the resource bank to capture all our legal updates that are published in earth, our bi-monthly newsletter. Visit our Legal Spotlight (requires log in)

21. I have a job I’d like to advertise – can the EAUC help?

EAUC Members benefit from free job advertising as a Member service. We advertise your sustainability-related job to our network of over 3,500 sustainability professionals. Simply email the job details including salary, job description and deadline for applications to info@eauc.org.uk. View current jobs.

22. How can I contact other EAUC Educational Members?

The Educational Members Network is the EAUC email forum. It lets you ask questions and circulate notifications to other EAUC Member Contacts. To join the forum, visit the Educational Members’ Network page and then click ‘join the online community’. You will soon be sent an email explaining how to post your email to the Member network.

23. How can I receive personalised information which relates to my area of interest?

Firstly, you need to make sure your profile is always up to date with your current areas of interest. You can update this at any time by logging in and clicking the ‘My EAUC’ tab followed by ‘Edit Profile’ which is on the left hand side of the page. Select the areas of interest and hit ‘save’. We periodically send events and information which is specific to those who have selected this as their area of interest.

24. As an Educational Member, how can I get more involved in the EAUC and take a more active role?

There are lots of ways to really make the most of your Membership and get actively involved in our thriving community. Here are just a few suggestions:

• Join a Community of Practice
• Join a Regional group
• Come along to our Annual Conference
• Attend an EAUC CPD event
• Got an opinion you’d like to share or initiative you’d like to promote? Then why not write a piece for earth or Enews?
• Promote your institution’s work and achievements by being one of our Member Spotlights
• Let everyone get to know you by being featured in earth as a Meet a Member
• Found an interesting resource? Why not share it with our Members by sending it to us and we’ll add it to our extensive Resource Bank?
• Follow us on Twitter and Facebook and keep up to date with the latest EAUC news
• Got a burning question? Ask all of our Members at a click of a button with the Educational Members Network.

None of the above take your fancy? Just pick up the phone and contact us on 01242 714321. We’re here to help you so we’ll point you in the right direction.

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Company Member queries

25. What are the various packages you offer for Company Membership?

We offer a number of EAUC Company Member packages to suit your needs and requirements. Our Corporate Relationship Manager, Iain Boyd, will develop a relationship with you to understand your needs and work with you to select a Membership package that suits your business objectives.

For an overview of the four Company Membership packages available click here.

26. Why do I need to complete a sustainability questionnaire?

All Company Members have to pass our sustainability questionnaire to become Members which identifies their commitment to giving the sector a sustainable future. To build relationships with key decision makers in the sector, this stamp of approval from the EAUC demonstrates their credibility within the sector as a legitimate supplier with a sustainability ethos.

27. How do I upgrade my Company Membership package?

If you’d like to upgrade your Membership to take advantage of additional benefits that offer a more targeted approach and a more bespoke relationship with us, you can do this at any time. Simply call Iain Boyd on 01242 714321.

28. How can I advertise the fact that I’m an EAUC Member?

When you join, we provide you with our logo to promote our relationship on your website and in external and internal communications. This will raise your credibility in the sector and shows your commitment to sustainability as the EAUC is highly influential. The EAUC brand is very recognisable and those Members that carry the logo are deemed to be credible and mirror the sustainability ethos. You can also download your Member certificate on My EAUC which can again be used to advertise our relationship.

29. How can I get insight on what are the hot topics for Educational Members?

Insider, our monthly Company Member enewsletter, is designed to do exactly that – to give you an insight into what our Educational Members want, need and the hot topics they are discussing.

You'll find out what they're talking about, their most visited resources and how you can forge new relationships with them. Our ethos is to work with both Company and Educational Members so both can gain from a long term, mutually beneficial relationship and Insider gives you the knowledge you need.

If you would like to find out more, send a contribution or have ideas for future content email us at info@eauc.org.uk.

30. How do I get listed on the Green Directory?

The Green Directory is our comprehensive sustainability product and service directory which showcases our Company Members. If your company is an EAUC Company Member and you aren’t already listed then contact info@eauc.org.uk and we will send you a Green Directory Submission Form to capture all your company information. Once we have your details on the Green Directory we’ll email you the link for your approval.

31. How can I advertise in your Member communications eg earth, enews, website?

There are many opportunities to promote your work, share best practice and case studies in our Member communication channels. We have built in various complementary promotional opportunities into our four Company Membership packages.

Likewise, if you’d like to discuss a one-off opportunity such as creating an advertorial in our publications or sponsorship opportunities, EAUC Members get preferential rates on our advertising and sponsorship rate card. Simply contact us on 01242 714321 or info@eauc.org.uk and we can find the perfect solution for your needs.

32. I’m looking to develop my knowledge of the sector – how can the EAUC help?

One of the most important ways we support our Members is by providing a comprehensive Continuing Professional Development (CPD) training and events programme for staff working towards sustainability. Our programme is unique, with topical experts and real sector application, you will return to work inspired.

Our training events are available at very affordable rates, with added discounts for EAUC Members. In addition, many are accredited from relevant bodies such as IEMA.

These are a fantastic opportunity to update your knowledge, learn about the sector and to network with key individuals from the sector. View our latest events.

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Website

33. I'm having problems with your website

If you encounter any problems on our website then please email info@eauc.org.uk or call 01242 714321.

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